File Drop Vault

Secure Communications for Professionals and their Clients

FAQs

Who is using File Drop Vault?

FDV has become a popular tool among professionals who need to communicate confidential and sensitive information with their clients and colleagues. FDV is not a replacement to email, but a supplement to email.

Is FDV an email system?

No. Don’t get us wrong, we are big fans of email. It is a killer app that almost everyone uses. It is perfect for setting meetings, sharing news, etc. But email is not secure and is the wrong way to communicate confidential and sensitive information. FDV is specifically designed to provide secure, verifiable communications between professionals and their clients.

OK… But could I use FDV as an email system if I really wanted to?

Well, you could. But it wouldn’t be practical. FDV is only installed on one of your computers and is not accessible from your cellphone or mobile device. FDV can’t (and shouldn’t) match email for convenience. Email is great for non-confidential messaging. FDV’s strength is security. Convenience and security are often direct trade-offs. FDV is easy to use, but is designed for secure file transmission, not short note sending. But if you want to use FDV instead of email, we won’t stop you.

What Should I send through File Drop Vault?

Confidential Corporate Information (Sarbanes Oxley)
W2 forms and Social Security Data
Information covered by attorney/client privilege
Medical Records (HIPAA)
Tax Returns
Criminal Background Data
Credit Data
Banking Information or Confidential Financial Data
Any Confidential or Sensitive Data

I’ve seen encrypted email services. What makes FDV different?

Other systems claim to be “encrypted” but what they don’t mention is that they control all the passwords and encryption keys. They can reset passwords and access encryption keys at the server level and thus have the keys to all your files. They can provide your data to the government without your knowledge, and sometimes without a warrant (1986 Electronic Communications Privacy Act). And since they are concentrated sources of confidential information, they are prime targets for hackers. FDV’s patented system enables you to keep the keys. Files sent with FDV are encrypted such that they can only be decrypted by the recipient using keys on their own computer.

My clients don’t have FDV. Can I still use FDV with them?

Absolutely. FDV provides professional users with the tools to enable them to receive files through an FDV widget on their own website. The FDV secure upload tool is simple javascript you can add to your website. Your clients can send you a file by simple clicking on the link, completing the form and selecting the file they want to send. And if they install FDV on their own computer, you can enable 2-2ay communication quite easily.

Is FDV HIPAA (or PCI, etc.) compliant?

Yes, FDV is a perfect system for HIPAA (or PCI, etc.) compliance. The File Drop Vault system is designed so that all the files and messages sent through the system are encrypted before they are stored on FDV servers and can only be decrypted on the intended recipient’s computer. And because FDV validates the identity of the professional users you can be confident that when you send to a specific professional the data is going to them. FDV never has access to the contents of the files or messages that are sent with the system. We can’t even provide access if the government insists. We simply don’t have access – by design. However, use of FDV does not and cannot “make you compliant”. Compliance with HIPAA, PCI and like protocols requires that your entire system be compliant. FDV can be a part of your system, but does not remove the requirements to ensure the rest of your system is compliant.